This article explains when you get paid, how payouts are calculated, and where to track them.
When payouts happen
When someone purchases a ticket, it can take a few business days for funds to fully settle in your Stripe account. Payouts are sent after your event, once all funds have settled. Payouts are sent via Stripe 2–4 business days after your event takes place.
This timing allows payments to fully process before being released.
In some cases, payouts may take longer due to:
- time required for payments to fully process and settle after ticket purchases
- bank processing times
- Stripe verification or review
- temporary delays from Stripe or your bank
How payouts are calculated
Your payout is based on:
- the ticket price you set
- multiplied by the number of tickets sold
You keep 100% of your ticket price.
- Pie’s fees are paid by the attendee
- Stripe processing fees are not deducted from your payout at checkout, but may apply in cases like refunds
Where to check
Payouts are managed through your connected Stripe account.
To track your payouts:
- Log into your Stripe account
- View your balance and payout history
You’ll be able to see:
- upcoming payouts
- completed payouts
- any holds or delays
ℹ️ Important to know
- Payouts are sent as a single lump sum per event
- Funds may take additional time to appear in your bank account after being sent
- If there are refunds, chargebacks, or fees owed, these may be deducted from your payout or future payouts